At Dr. Kunal Pai's practice, we understand that plans can change, and we strive to accommodate such changes with minimal inconvenience. This policy outlines our process for appointment cancellations and issuing refunds to ensure clarity and satisfaction for our patients. Please read the following terms carefully to understand how cancellations and refunds are handled.

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Cancellation Policy

• Timing: Patients can cancel their appointments more than 24 hours before the scheduled appointment time to be eligible for a full refund.

• How to Cancel: To cancel an appointment, please use the cancellation link provided in your confirmation email or contact our office directly through the contact information available on our website. Please provide your name, appointment date, and time when requesting a cancellation.

• Late Cancellations: Cancellations made within 24 hours of the scheduled appointment time are not eligible for a refund. This policy helps us manage our schedule and availability for other patients seeking care.

 

Refund Policy

• Eligibility: Refunds are processed only for appointments canceled more than 24 hours in advance of the scheduled appointment time.

• Processing Refunds: Eligible refunds will be processed to the original method of payment within a certain number of days, which may vary depending on the payment provider's policies. We strive to process refunds promptly, but please be aware that there might be delays due to processing times of banks and payment gateways.

• Non-refundable Services: Please note that some services or fees may be non-refundable, such as fees for services already rendered or other non-cancellable services. We will clearly communicate any non-refundable fees at the time of booking.

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Rescheduling

• Option to Reschedule: Instead of cancelling, patients have the option to reschedule their appointment for another available time. To reschedule, please contact us with your preferred new appointment time and date. Rescheduling is subject to availability and must be done more than 24 hours before the initially scheduled appointment.

• No Additional Cost: There is no additional cost for rescheduling an appointment as long as it is done more than 24 hours before the scheduled time.

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Exceptional Circumstances

We understand that exceptional circumstances can arise. If you are unable to cancel more than 24 hours in advance due to unforeseen and serious situations, please contact us. We will review such requests on a case-by-case basis and may offer a refund or the option to reschedule at our discretion.

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Contact Us

For any questions related to cancellations and refunds, or to submit a cancellation or rescheduling request, please contact us using the contact information provided on our website.

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Acknowledgment

By booking an appointment, you acknowledge that you have read and understand our Refunds and Cancellations Policy.

Thank you for choosing Dr. Kunal Pai's practice. We appreciate your understanding and cooperation with our policies to ensure we can continue providing high-quality care to all our patients.